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Return & Cancellation Policy
48-Hour DOA Guarantee
If your item arrives damaged or isn't working, contact our Support Center within 48 hours for an RMA and return pickup. After we receive and inspect the item, we'll send a free replacement or offer a full refund.
Note: Email clear photos/videos of the defect and packaging to support@wzatco.com.
7-Day Unconditional Refund
If you don't want your item within 7 days of receipt, you can return it for a refund. Please note:
- Return shipping fees are the customer's responsibility.
- A 7% restocking fee will be charged.
- Items must be in original, unused condition with all accessories.
Cancellation Policy
To cancel, email support@wzatco.com or call 080-7097-7097 within 48 hours of ordering, before the item has shipped. Payment gateway charges for prepaid orders are non-refundable.
We reserve the right to cancel any order due to product unavailability, detail errors, or fraud detection.
Warranty Exemptions & Notes
Damage from normal wear and tear or customer misuse is not covered. The warranty is void if you:
- Flash firmware or root the device.
- Open the body to attempt a fix without consulting us.
- Modify, remove, or swap parts.
- Use the device in a way it was not intended for.
- Continue using the item after a fault occurs, causing more damage.
- Fail to follow care instructions (e.g., cleaning filters).
- Use the device in extreme hot, cold, or humid conditions.
How to Request Warranty (Return, Repair, Refund)
If you have an issue, please contact our Support Center via online ticket or email at support@wzatco.com. To minimize delays, please provide:
- A detailed description of the problem, your full order number, and the product model.
- Steps you've already taken to resolve the issue.
- A clear photo or video of the defect(s) taken in good lighting.