WZATCO MASTER TERMS AND CONDITIONS

1.1. Binding Agreement

This Master Terms and Conditions document constitutes a legally binding contract between Zeblaze Solutions LLP ("Wzatco," "The Company," "We," "Us") and the consumer ("Customer," "User," "You").

1.2. The Pre-Ticket Digital Gatekeeper

To access technical support online, you must explicitly select the "Accept" checkbox validating these terms. If you choose not to accept, our portal will not initialize a support ticket.

1.3. The Walk-In Physical Mandate

For retail or service-center walk-in customers who bypass the digital ticketing portal, a physical copy of these Master Terms and Conditions must be manually signed and dated by the customer prior to our technicians receiving, diagnosing, or taking physical custody of the device. Refusal to execute this physical signature will result in an immediate refusal of over-the-counter service.

3.1. Extensive Usage and Dust Accumulation

In cases where Wzatco projectors have been subjected to extensive real-world usage and accumulate heavy environmental dust, the company explicitly cannot guarantee 100% dust removal or a completely immaculate display overhaul during servicing. It is practically and technically impossible to eliminate micro-dust particles from these internalized projection architectures completely as new.

3.2. 99% Restoration Threshold and Normal Behaviour

Wzatco technicians will attempt to clean and restore the optic pathway up to 99%. However, if any minor residual dust particles, faint shadows, or tiny white spots remain observed anywhere on the projection screen within the serviced unit, Wzatco will officially rule it under standard, normal product behavior.

3.3. Exclusion of Continued Assistance

Wzatco will not offer further technical support, continuous re-servicing, or replacements for minor residual spots post-cleaning. Such minor cleaning matters can be dealt with by the user through basic self-cleaning routines.

4.1. Native Entry-Level Constraints

Certain optical performance parameters - including native white dots, minor blurring localized in peripheral or specific parts of the display, glare effects, or subtle light refractions - are typical behaviors of budget electronic optics.

4.2. Permissible Optical Deviations

These parameters are standard across low-end and budget model segments and are explicitly not considered manufacturing defects or hardware failures. An optical layout variance or specification deviation ranging between 2% to 5% is deemed contractually normal and permissible.

4.3. Final Technical Discretion

The Wzatco internal technical engineering team reserves the sole administrative and technical discretion to pass final judgments on whether a budget projector's optics fall within these normal segments or represent actual component faults. Support tickets raised out of subjective performance expectations that exceed a model's native segment specifications will be terminated.

5.1. Decommissioning Support Boundary

Although Wzatco projectors come with a lifetime service repair promise framework, the company officially limits this obligation to a strict period of 2 (two) years from the exact date of decommissioning or End-of-Production (EOP) of the product model line as recorded by the factory, OR 1 (one) year from your authorized retail invoice date, whichever occurs earlier.

5.2. Discretion to Deny Service

In any scenario where the product's model production has stopped from the factory source or specific hardware spares become permanently unavailable over time, Wzatco maintains absolute company discretion to deny servicing or handling these outdated models after the 2-year post-decommissioning window has elapsed, subject to the non-availability of necessary spares.

5.3. Absolute End-of-Life (EOL) Cap

Wzatco bears zero legal, technical, regulatory, or part-stocking obligations for EOL products. Secondary or clearance purchases of vintage items originally manufactured years post-discontinuation from unauthorized sellers are completely excluded from service protection. A recent retail receipt on a vintage machine cannot reinstate obsolete manufacturing channels.

6.1. Optical Component Swaps

During the execution of a repair or overhaul where any optical component (including but not limited to LED light engines, Fresnel glass elements, polarizers, or mainboards) is changed, slight deviations in post-service image output parameters may occur.

6.2. Image Variations

These deviations may manifest as minor shifts in raw Color reproduction, Tint balance, or absolute uniformly distributed Brightness. These minor differences are normally unnoticeable to the casual eye and vary depending on the specific component batches deployed.

6.3. Component Match Realities

While newly integrated spare components frequently possess improved baseline parameters (such as elevated brightness outputs compared to worn parts), minor structural output deviations happen due to slight technological mismatches with original aged components (such as older factory LED matrices or original Fresnel positions).

6.4. Finality of Decisions

Wzatco will not entertain any warranty claims, compensation demands, or rework requests based on these minor interactive component shifts. The Wzatco internal technical engineering team retains final decision-making power in evaluating all post-repair optical parameter outputs.

7.1. Professional Communications Boundaries

Wzatco maintains an environment of professional safety for all digital agents and technicians.

7.2. Abuse Mitigation

The use of profanity, targeted personal insults, shouting, or clear threats of online extortion (e.g., leveraging threats of harmful consumer bureau complaints or negative review campaigns to bypass diagnostic validation steps) will result in the immediate and permanent closure of the active support ticket. Wzatco reserves the right to cease all out-of-warranty service interactions with non-compliant individuals.

8.1. Governing Law

This contractual agreement and all subsequent digital or physical service interactions shall be governed solely by the laws of the Government of India.

8.2. Absolute Choice of Forum

The customer explicitly and irrevocably agrees that any legal escalations, consumer court forum filings, statutory tribunal notices, or litigations initiated against Wzatco (Zeblaze Solutions LLP) shall only and exclusively be filed within the competent courts and consumer dispute forums located within Bengaluru, Karnataka, India. One-sided selections of localized consumer forums in other states or separate regional districts by the customer violate this binding contract, and the company will present this clause to seek immediate dismissal or relocation of the case at the customer’s cost.

9.1. Brightness Uniformity and Color Variance

• Center-Biased Brightness: LCD projectors are inherently designed to output peak brightness at the center of the projected image, with a gradual and natural reduction in luminance toward the edges and corners.
• Optical Component Calibration: Internal optical elements—including the Fresnel lens, polarizing filters, and LCD panels—are strictly calibrated with a slightly warm (yellowish) tone. This is an intentional design choice required to achieve optimal overall image performance.
• Edge Tone Variations: The combination of center-biased brightness and the optical calibration described above may result in a minor color tone variance between the center and the edges of the display.

9.2. Black Levels and Residual Light (Light Leakage)

• Illumination Blocking: Unlike technologies that turn off individual pixels, LCD projectors render black by actively blocking light from a continuous illumination source. Because the light engine and optical components cannot physically block 100% of the light, a minuscule amount of residual light will pass through the optical path.
• Color Bleeding / Blue Glow: Due to the spectral characteristics of the LED light source and internal optical coatings, this residual light may manifest as a faint blue or bluish-gray glow (often referred to as light leakage or color bleeding) on certain areas of the screen when projecting a completely black image.

9.3. Performance Under Normal Usage Conditions

• Extreme Testing vs. Normal Viewing: The optical and lighting characteristics detailed above are generally only visible under extreme, controlled testing conditions—such as projecting a static, 100% pure white or 100% pure black screen in a completely pitch-dark room.
• Standard Operation: During normal usage, which involves projecting standard video content with varying levels of brightness and color (e.g., movies, television shows, video games, and presentations), these phenomena are virtually unnoticeable. They do not negatively impact the projector's overall image quality, performance, or user viewing experience.