48 Hours Day Dead on Arrival (DOA) 100% Money Back Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization and return pick up within 48 hours of the order being received. After the product has been received by us and inspected by the support team, we can send you a new item free of charge, or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at wzatco.com.
Special Notes:
Customers must first send clear photos or video of the damaged or defective product and the shipping packaging. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). please contact us at: support@wzatco.com After we has received the returned product and confirmed the product is faulty, we will submit a refund request within 48 hours.
7 Days Unconditional Refund Guarantee – No Questions Asked
If for whatever reason you do not want your item within 7 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee / Reverse pick up charges is the customers responsibility to pay. We will also be charging 7% restocking fees. Item to be returned MUST be in their original packaging and original unused condition, in order to qualify for a product refund. Note that the returns shipping fee is non-refundable and products must be returned unused with all original accessories.
Warranty Exemptions and Notes
Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device (without prior consulting)
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage.
- Do not follow care instructions like cleaning the filters or other serviceable parts on regular intervals
- Use machine in extreme conditions either extreme cold, hot or humid.
All returns must first be authorized by Wzatco Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, wzatco reserves the right to refuse any compensation. If the customer has returned the package without prior intimation, sends to the wrong address, returns an incorrect item, or submits an empty package, then again wzatco reserves the right to refuse any compensation. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, wzatco will offer an alternative solution.
Wzatco provides offsite warranty which means the product needs to be shipped to our service center for repair work. The courier charges needs to be bourne by the customer and Wzatco will only assist in arrange courier pick up or delivery in case requested. Warranty is limited to the conditions listed under section “Warranty Exemptions and Notes” and wzatco reserves the right to deny warranty in certain cases as applicable.
CARRY IN / OFFSITE/ RETURN TO BENCH SERVICES
Customer is requested to visit WZATCO service center with defective product or courier the same. Wzatco will not bear courier charges paid by the customer. On request, we can provide assistance in arrange reverse pick up of the defective item from customer’s address and/or delivery of the repaired item upon repair. In both cases the shipping cost is customers responsibility.
Special Notes:
The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 days return situations. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
How to request warranty (return, repair and refund)
If your item has an issue, please first contact our Support Center via online ticket on wzatco.com or via email: support@wzatco.com. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code/model.
2. Tell us what steps you have already taken to resolve the issue.
3. Send a clear photo or video showing the defect(s); these should be taken under good lighting. NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents and notify us immediately if any part is missing. For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received. Possible Solutions: – If there is a item missing, we will resend the missing item/accessory for free within the warranty period. – If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). wzatco will decide whether the wrong product will be picked up or not and compensate the return shipping fee when we receive it.
Returns and Compensation Process
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether the item will be picked up for repair and when. This following section describes the processing time required upon receiving your returned item. For exchanges, the processing time for the exchanged item will be between 1-3 business days, upon receiving your item back, and depending on stock availability. For refunds, the processing time for us to proceed with the refund will be between 1-2 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: – Payment Gateway refunds may take up to 2-5 business days to appear in your account. For repairs, it will take between 2-5 business days depending on problem and testing requirements. Wzatco dedicated Customer Service agents will keep you updated on the repairs process.
Cancellation Policy
To cancel your order, kindly mail us at support@wzatco.com or call on 709-209-0011. Payment gateway charges needs to be borne by the customer in case of prepaid orders.
We reserve all rights to cancel any order for any reason. Orders may be cancelled for the following reasons:
Unavailability of the product
Errors in the details provided (us or customer)
Problems identified by Credit and Fraud Avoidance department
In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account.
Cancellations will be considered only if the request is made within 48 hours of placing an order. However, cancellation is possible only if the product has not been shipped by us.
